Terms and Conditions

 
VIET LEGEND Term & Condition

BOOKING YOUR HOLIDAY

Just simply advise us your plan, hotel category and travel date and length. You will have our proposal(s) and our Travel Consultant will be pleased to advise you about the suitability of the trip you have chosen. All the bookings should be booked by email.
Viet Legend Travel reserves the right to change any arrangement (including tours, programmers, prices and services) in the best interest of its Clients, with or without prior notice in case of unexpected events such as war, natural calamity etc….
To avoid confusion, where Viet Legend Travel acts as holiday organizer, your contract is with Viet Legend Travel.
Your holiday is confirmed when we send you an email confirming all detailed services plus an invoice and it is then a contract is created.
Vietnam law governs the holiday contract and any dispute would be heard before a Vietnam court.
All bookings are confirmed subject to these booking conditions.
All prices quoted to the Clients are on a net basis and in United States Dollars, and are valid in accordance with the date specified on the Viet Legend Travel’s printed tariffs and/or quotation and/or invoice and/or confirmation email issued/sent to the Clients.

Viet Legend Travel warrants that the prices or rates quoted to the Clients are correct at the time of issuance of the Client’s quotation and/or invoice and/or confirmed email but are subject to change in line with market, tax , gasoline increase or currency fluctuation, with or without prior notice.

RATE:

These net prices are in us dollars per pax and valid from 01 October  till 30 September  each year. The rate might be changed without notice if the gasoline increases or booking tour on peak season as New Year, Lunar New year, Public holidays in Vietnam & more…

In low season: from 05 May to 30 September, the rate may be cheaper at some program, Please contact us by email:info@vietlegendtravel.com to get more information)

OUR TOUR PRICES INCLUDE:

Services of local drivers and private air-conditioned vehicles during all tours and transfers
Services of local English speaking guides during all tours and transfers (other language guides available on request with additional fee) if mentioned.
Accommodation for twin/double share with daily breakfast at selected hotels, for single traveler must add the single supplement price.
Junk for overnight with lunch ,dinner & 01 brunch at selected junks if mentioned
Kayak in Halong if mentioned
Train tickets /train for overnight rout : Hanoi –Lao Cai-Hanoi with tourist class
Mini hotel for day use before & after train in Hanoi for Sapa tour
Admission fees for all sights visited
Pedi cab transfer or tour if mentioned
Water puppet show if mentioned
Elephant ride for 2 pax/elephant/15 minutes, if mentioned
Bikes for biking tours if mentioned
Green fees, cart, caddie fees and clubs if golf mentioned
Meals as indicated in itinerary with B = Breakfast; L = Lunch; D = Dinner (all meal are set menu with Vietnamese food & service at local restaurants) If you have any specific food requirements (vegetarian, vegan, food allergies) please inform us in advance so that we can provide & notice to our restaurant.
Royal Dinner in Hue will be organized only for parties of 10 pax and up
Boat cruise if mentioned
Hidrofoil/speed boats if mentioned
All domestic airfares and airport taxes (E CLASS) if mentioned ( subject to change without prior notice from Vietnam Airlines)
One FOC in twin share for 16 paying pax (Excepted Biking, flight, cruise, golf & honeymoon tours)
Visa approval letter
Welcome banner if mentioned
Welcome Drink if mentioned
Country maps if mentioned
Farewell gift if mentioned
Services charge & government taxes

OUR TOUR EXCLUDES:

All airfares and airport taxes to & from Vietnam
Visa on arrival stamping fee for Vietnam (25USD/PP & 2 recently pictures /pay directly at Visa Department upon arrival )
Optional visits to sights not mentioned in the program
Early check in ( before 2PM) & late check out ( after 12:00)
Surcharge fees in peak season ,national holidays & weekends
Compulsory meal at hotels
Admission fees during free time
Drinks on meals
Personal expenses such as telephone, laundry, etc
All alcoholic and drinks at mealtimes
Camera and video cameras fees if applicable
Compulsory Personal Travel Insurance (It should cover against all cancellation costs, medical expenses, including repatriation, in the event of accident of illness, client must buy before departure day)
Tips for guide, driver, boat crew & hotels' porters
Meals other than those mentioned above
Cooking class
Hotel accommodation before & after optional trip & packages
Other services not clearly indicated in the Inclusion Package above

OPTIONAL:

German, Italian, Spanish, Russian or Chinese speaking local guides: surcharge of 35 USD/Group/Day
Lunch or dinner : minimum 10 USD/pax; maximum 30 USD/pax depending on restaurant
Bike Hire: 15 USD/day from day of hire to day of return

COMPULSORY TRAVEL INSURANCE:

Our services & packages are not including travel insurance.
Client must be buys the travel insurance before departure day & send the travel in receipt & number us for use in urgent case.
Your travel insurance must cover against all cancellation costs, medical expenses, including repatriation, in the event of accident of illness

SAFETY

During your trip you will have some free time for you to pursue your own interests, relax and take it easy or explore at your own pace. Please note that any optional activities you undertake are not part of your Viet Legend Travel itinerary, and Viet Legend Travel makes no representations about the safety of the activity or the standard of any operators running them.

DEPOSIT

A 30% of total holiday price is required as deposit upon receiving confirmation email plus invoice sent from Viet Legend Travel. Deposit not accepted for reservations, which made less than 30 days prior to departure, payment in full is required at the time of booking.

PAYMENT

The balance should be settled at least 36 days before arrival. If final payments are not received on time without note, Viet Legend Travel must cancel the reservation and invoke the cancellation fees.
Except for cash payment if the amount under US$ 9000,
There is service charge/bank charge for payment by credit card, swift or telegraphic transfer, all of which must be borne by the Clients.
All the payment must be made to Ms. Darling Nguyen Thi Anh Tho, the owner or the appropriate Viet Legend Travel’s bank account. Bank’s details will be given in our confirmation email or invoice.

BANK FEES

Customer shall be responsible for payment of bank or transfer charge in respect of any payment make to Viet Legend Travel. Any such fees or charge shall not be deducted from payment. Thank you.

CANCELLATION

If you cancel your holiday, you must inform us in writing before the departure date. Cancellation charges are necessary to cover our reasonable costs when we receive your written instructions before your departure date. Cancellation charges are as follow and refunds will be based on these calculations.
30 days or more before arrival: Loss of deposit
20-29 days before arrival: Lost 60% of total holiday price
19 days before arrival: Lost 100% of total holiday price
after commencement of travel no refund either in full or in part. It will be given for unused services included in the program unless Viet Legend Travel directly causes it.

CHILD DISCOUNT

One child under 5 years old is generally granted a reduction of 30% of the tour price, provided that he/she is accompanied by at least two full-paying adults and stays in the same room in an existing bed.
Airfare for child under 12 is 75% of adult and 50% of adult if under 2 or base to airline policies. Please check with Viet Legend Travel before proceeding with any reservations.

VOUCHERS

Detailed confirmation email plus invoice sent by Viet Legend Travel are considered as Vouchers for your holiday

LIABILITY

Our suppliers insure all of our vehicles, boats, trains and planes contracted between Viet Legend Travel and it is sub-contracted. Viet Legend Travel shall always do its utmost to provide the Services to the best of its capacity and upon the satisfaction of the Client. Viet Legend Travel accepts no responsibility and shall not be liable for any injury, illness, loss, accident, expenses, delay or other irregularity resulting by the client's participation in any of its services provided (tours, transfers and touring programs). Viet Legend Travel acts as an intermediate between all airlines, hotels, local tourist offices and other service providers. Therefore Viet Legend Travel Co., Ltd. reserves the right to modify tours and itineraries with or without notice. Viet Legend Travel package tours are organized in conjunction with the airline-scheduled flights, itineraries and timetables are provisional and subject to change without notice. Acknowledgement and confirmation of the above-mentioned conditions are active, once clients participate in one of the provided services via Viet Legend Travel. Please note that all excursions, packages and/or tour programs are correct at the time of printing. Viet Legend Travel reserves the right to change this package for reasons beyond our control i.e. delay accidents, natural disaster, etc.

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